Frequently Asked Questions

Vets On Crown FAQs

There is no question too big or too small for our veterinary team. We have answers to some of our most common questions.

Frequently Asked Questions

Vets On Crown FAQs

What are your payment options?

We currently offer Cash and Card payments (Amex included) as well as Vetpay

Learn more about our payment options here.

What are your hours?

Mon – Fri: 7:30 am – 8:00 pm
Sat – Sun: 10:00 am – 4:00 pm
Public Holidays: 10:00 am – 4:00 pm (excluding Christmas day & New Years’ day)

Do I need to make an appointment?

Yes. We operate by appointment only to ensure your pet gets the amount of time allocated that they need. It also helps us keep Covid safe by managing the numbers inside the waiting room.

What other services are available on site?

We have doggy daycare, boarding, cattery, and grooming all onsite. These are very popular services and, at times, are booked out weeks in advance. Please always call and book your spot in advance. Christmas time is an extremely busy time, and for Christmas and New Year booking, we highly recommend booking in as soon as you can to avoid disappointment.

Pet insurance

We strongly recommend pet insurance. When the unthinkable happens, your pet gets sick or injured, it gives peace of mind. We cannot advise on what insurance plan to take out, but our team can explain the different types of policies out there so you can make a choice that is best for you.

If you need to use your pet insurance, our team can submit your claim instantly online – speeding up the process and getting the money back in your wallet faster!

Should I vaccinate?

We also recommend vaccination as we believe prevention is better than having to cure. We understand that there is a lot of information out there about the pros and cons of vaccination and preventative care, so we encourage you to chat to us about your concerns. Kennel cough and Leptospirosis are a risk in this area, so these vaccines are highly recommended alongside the core vaccines. You can find more information here on the website, or call our staff for advice.

Dental care - what do we recommend?

Dental care is so important in pets, as they do not brush their teeth, floss, or use mouthwash. We always recommend brushing your pet’s teeth at home, but we understand that most pets do not appreciate this! We can offer advice on some alternatives that are a little easier for you and your pet!

A dental health check with our team is free, and we can then advise you from there. Usually, a dental cleaning under general anesthesia is recommended every 12-18 months, depending on your pet’s dentition and breed. This will not only stop bad breath but help keep your pet’s teeth strong and healthy

Do we provide accounts?

In order to keep our prices competitive and fair, we are unable to provide accounts. We can help with applying for Vetpay. We always try and tailor vet treatment to match financial needs as well as the health and welfare of your pet.

Can I specify to see my favourite staff member?

Of course! Our Vets and Nurses love it when a client specifies to see them as we can build strong bonds with both the owner and pet. However, if your favorite staff member is not available, rest assured that you will also love our other staff!

What if my pets needs care when you are closed?

Emergencies happen, but we work with some excellent local emergency services that can provide advice and care until we are open again. Depending on your exact location, there is the University of Sydney Teaching Hospital in Camperdown, VSOS in Miranda, and SVES in Rosebery.

What are your cancelation policies?

We understand that life happens, but it is important to cancel your appointment if you cannot make it so another animal in need can see the vet at that time. No-show appointments may be charged a fee for missing their appointment without giving notice.

Should I desex?

Desexing has many benefits. It reduces the incidence of hormone-based tumors and stops unwanted litters and illnesses such as Pyometra. Desexing can be performed from 6 months old but may be delayed in certain breeds or if there is illness or disease present. Give us a call, or book an appointment with one of our nurse teams to discuss the specifics of your pet.

Repeat prescription policy

The Australian Veterinary Association and The NSW Vet board have strict policies about providing ongoing medications without a consult to ensure the medications are causing no harm. We understand that this can be frustrating, but it is in your pet’s best interest to ensure they are getting the correct medications and care they need. Generally, rechecks are required every 6 months for ongoing problems.