Frequently Asked Questions
Vets On Crown FAQs
There is no question too big or too small for our veterinary team. We have answers to some of our most common questions.
Frequently Asked Questions
Vets On Crown FAQs
Mon – Fri: 7:30 am – 8:00 pm
Sat – Sun: 10:00 am – 4:00 pm
Public Holidays: 10:00 am – 4:00 pm (excluding Christmas day & New Years’ day)
Please note: Sunday consultations incur a 10% surcharge
Yes. We operate by appointment only to ensure your pet gets the amount of time allocated that they need. It also helps us keep Covid safe by managing the numbers inside the waiting room.
We have doggy daycare, boarding, cattery, and grooming all onsite. These are very popular services and, at times, are booked out weeks in advance. Please always call and book your spot in advance. Christmas time is an extremely busy time, and for Christmas and New Year booking, we highly recommend booking in as soon as you can to avoid disappointment.
We strongly recommend pet insurance. When the unthinkable happens, your pet gets sick or injured, it gives peace of mind. We cannot advise on what insurance plan to take out, but our team can explain the different types of policies out there so you can make a choice that is best for you.
If you need to use your pet insurance, our team can submit your claim instantly online – speeding up the process and getting the money back in your wallet faster!
We also recommend vaccination as we believe prevention is better than having to cure. We understand that there is a lot of information out there about the pros and cons of vaccination and preventative care, so we encourage you to chat to us about your concerns. Kennel cough and Leptospirosis are a risk in this area, so these vaccines are highly recommended alongside the core vaccines. You can find more information here on the website, or call our staff for advice.
If you need to use your pet insurance, our team can submit your claim instantly online – speeding up the process and getting the money back in your wallet faster!
Dental care is so important in pets, as they do not brush their teeth, floss, or use mouthwash. We always recommend brushing your pet’s teeth at home, but we understand that most pets do not appreciate this! We can offer advice on some alternatives that are a little easier for you and your pet!
A dental health check with our team is free, and we can then advise you from there. Usually, a dental cleaning under general anesthesia is recommended every 12-18 months, depending on your pet’s dentition and breed. This will not only stop bad breath but help keep your pet’s teeth strong and healthy
If you need to use your pet insurance, our team can submit your claim instantly online – speeding up the process and getting the money back in your wallet faster!
In order to keep our prices competitive and fair, we are unable to provide accounts. We can help with applying for Vetpay. We always try and tailor vet treatment to match financial needs as well as the health and welfare of your pet.
Of course! Our Vets and Nurses love it when a client specifies to see them as we can build strong bonds with both the owner and pet. However, if your favorite staff member is not available, rest assured that you will also love our other staff!
Emergencies happen, but we work with some excellent local emergency services that can provide advice and care until we are open again. Depending on your exact location, there is the University of Sydney Teaching Hospital in Camperdown, VSOS in Miranda, and SVES in Rosebery.
We understand that life happens, but it is important to cancel your appointment if you cannot make it so another animal in need can see the vet at that time. No-show appointments may be charged a fee for missing their appointment without giving notice.
Desexing has many benefits. It reduces the incidence of hormone-based tumors and stops unwanted litters and illnesses such as Pyometra. Desexing can be performed from 6 months old but may be delayed in certain breeds or if there is illness or disease present. Give us a call, or book an appointment with one of our nurse teams to discuss the specifics of your pet.
The Australian Veterinary Association and The NSW Vet board have strict policies about providing ongoing medications without a consult to ensure the medications are causing no harm. We understand that this can be frustrating, but it is in your pet’s best interest to ensure they are getting the correct medications and care they need. Generally, rechecks are required every 6 months for ongoing problems.